Expectations of an ERP customer listed below
- Looking for a FIXED PRICE implementation & go live services
- Customers expect MODULE wise FIXED pricing for implementation and go live, as they may not use all the modules from day 1
- Looking for a FIXED PRICE for annual support for standard bugs, clarifications, data fixes and minimal change requests
- No charge for Bugs
- Looking for a FIXED RATE CARD for CHANGE REQUEST, EXTENSION work upfront and not charge based on ad-hoc time & material charges
- Not interested to pay for additional hours spent on multiple environment for Change request/Extension work
- Easy to understand visual DOCUMENTS online
- Easy detailed TRAINING for end users to help them adopt new system quickly
- Need shadow training for DATA ENTRY user during mock data entries from legacy system
- Customers expect our functional subject matter expert to be present ONSITE for requirements gathering, training,master data cleanup, opening balance cleanup activities
- Customers expect our TECHNICAL experts to be onsite to DEPLOY environments and train ADMIN users of customers to manage on cloud or premise
- Online ticketing system SUPPORT DESK for raising issues anytime
- Customized REPORTS as per their business practices
- Reports are the key area and it should be very fast and match back with other reports
- Quick GO LIVE execution with reasonable CUSTOMIZATION
- Easily configurable Accounting as their business practices like other accounting software standards
- Improved, streamlined BUSINESS PROCESS shifting to a new ERP
- New ERP should support seamless integration with other Systems. Also support web/mobile
- Always highly responsive proactive CUSTOMER SERVICE and leadership from the vendor
- Expect to educate value added in new ERP system
- Periodical upgrade for ERP system is proactive customer service from vendor
- Periodical data archive for ERP system is proactive customer service from vendor
- Identify the pain points from the customer and solve the issues upfront.Yes agreed and few more points I could think off
- Customer Looking for Readily available product to use without waiting for customization
- Looking for warranty for a specific period after go live
- Looking for Mobile friendly and User friendly version / with Mobile app support
- Looking for defined operation & support with defined SLAs
- Looking for 99.99% server uptime with high performance always
